[Process from order to delivery]🚚】
STEP 1. Product arrangement (3-6 business days after order)
After your order (payment confirmation) is completed, we will place an order with the manufacturer on the next business day.
→ We inspect the products, carefully wrap and pack them, and prepare them for shipping.
STEP 2. The product is shipped from overseas to your country (7 to 10 business days after the order)
From our overseas shipping base, the goods are cleared through customs and then air-shipped to your country.
At this stage, we will send you a tracking number via email, allowing you to track your delivery.
→After arriving in your country, the item will go through customs again and be transported to a domestic warehouse.
STEP 3. Once the item arrives in your country, it will be shipped by a local delivery company (14-20 business days after ordering)
*The above process is only a guide.
Please note that delivery may be delayed from the estimated date due to product exchanges during the inspection process to ensure that we deliver high-quality products, or due to international flight conditions.
*We are not open on Saturdays, Sundays, or holidays, so we do not handle ordering or shipping on these days.
*Shipping times vary depending on product availability.
*If the delivery route is very congested, delivery may be slower than usual.
Thank you for your understanding.
Where can I check the tracking number?
Once production of your product has been completed and shipping has been processed, we will notify you via your registered email address.
When will my order be shipped?
Your order will be shipped as soon as it is processed by our warehouse. Order processing times are as follows:
Depending on the design and the item, it may take 3-10 business days (depending on the availability of the item). In order to provide the best quality to our customers, our items are made to order. (*Some items are not made to order.)
The order status says "delivered" but I haven't received it yet.
Please contact us at info@chamule.com.
Do I need to pay duties and taxes?
Customs duties for international shipments vary by country. If customs duties are charged, you will be responsible for paying them.
[Delivery failed / Returned to sender / Abandoned package]
If the package cannot be delivered to the specified delivery address due to an incorrect delivery address or phone number, the package will be returned to the sender (chamule) at your expense.
If the recipient (customer) is not present at the time of delivery, the package will be held at a local delivery parcel center for collection (will be shown in the tracking history based on the destination country). If the customer does not collect the package for any reason, the package will be returned to the sender (chamule) at the customer's expense.
For international customers, if you refuse to accept the package, it will be returned to the sender (chamule) at your expense. The cost includes shipping/duties. This amount will be deducted from the total amount refunded.
If returned, your package will be held by customs for 30 days before being discarded. If your package is discarded, you will lose your right to an exchange or refund for your order.
