About your order

After placing your order, if within 2 business days, changes are possible.

If the above period has passed, no changes can be made.

Official LINE chat for

・Order number

・Product name you want to change

・Size and color you want to change

Please inform us.

If you have not received the order confirmation email, please check your spam folder.
If it is not in the spam folder, please set the domain "chamule.official@gmail.com" and then contact us via Official LINE chat.

About delivery

Flat rate of ¥500 nationwide in Japan.
Free shipping for purchases over ¥15,000.

After placing your order, if within 2 business days, changes are possible.

If the above period has passed, no changes can be made.

Official LINE chat for inquiries.

In general, products will be delivered within 10-20 business days after placing your order.

Shipping will be done within 3-10 days (may be delayed depending on product stock status).
You will be notified by email once the product has been shipped.

※ Delivery time may vary slightly due to order congestion.

※ Shipping time varies by product. Please understand that it may be earlier or later than usual.

The tracking number is included in the shipping completion email.
It takes about 3-5 days to be reflected, so please be aware.
Tracking can be confirmed on the following sites. (No hyphen)

▼Sagawa Express▼
https://tracking.sagawa-sgx.com/sgx/trackeng.asp

▼Yamato Transport▼

https://toi.kuronekoyamato.co.jp/cgi-bin/tneko

Delivery failure / Return to sender / Abandonment of cargo

If the delivery address or phone number is incorrect, the package will be returned to the sender (chamule) at the customer's expense if it cannot be delivered to the specified address.

If the recipient (customer) is absent at the time of delivery, the package will be kept at the local delivery center for collection (displayed in the tracking history based on the destination country). If the customer does not collect the package for any reason, it will be returned to the sender (chamule) at the customer's expense.

For overseas customers, if the package is refused, it will be returned to the sender (chamule) at the customer's expense. The cost includes shipping fees and customs duties. This amount will be deducted from the total refund amount.

If the package is returned, it will be stored at customs for 30 days and then abandoned. If the package is abandoned, the customer will lose the right to exchange or refund the order.

About payment

・Visa / Mastercard / AMERICAN EXPRESS / JCB

・Later payment (Paidy) ※ Convenience store / Bank payment

・PAYPAY

・LINEPAY

・PAYPAL

※ Depending on the payment method, you may need to pay before receiving the product. Please consider the delivery time and payment method deadline when making a purchase. We cannot adjust the payment deadline.

We do not issue receipts.

Issuing a receipt for online purchases constitutes "double issuance" and may lead to "forgery of private documents" charges for both the purchaser and the seller.

Therefore, please use the statements issued by each payment method as a substitute for a receipt.

・Credit card>> Usage statement
・Convenience store>> Receipt received at the store
・Bank transfer>> Transfer statement
・Carrier billing>> Details from the mobile company

Reference: https://baseu.jp/17066#to-3 (Be cautious of double issuance! Regarding receipt issuance rules for online shops)

Please make your purchase understanding the above.

About returns/exchanges/cancellations

We regret to inform you that we cannot respond to cancellations after the order has been completed.
For changes in size, color, or address, please contact us via Official LINE chat.

【Conditions for Exclusion】
・Return or exchange due to customer's convenience (e.g., color, size)
・Feeling of wearing the product
・Image differs from the actual product
・Products without tags (products with tags removed are considered used)
・Products whose labels have been discarded and cannot be confirmed
・Products that have passed more than 6 days since arrival
・Used, repaired, washed, or cleaned products
・Products that have been stained, dirtied, or damaged by the customer
※ Sizes listed are generally flat measurements, and there may be slight discrepancies.
※ Overseas products may have looser production standards and may be roughly made compared to Japanese products.
※ Due to the monitor or display environment you are viewing, the actual product may appear different in color, texture, etc.

【Conditions for Inclusion】
・Size listed on the site differs from the actual size. (Within 1-3cm is excluded)
・The product has cuts or holes.
・The color or size of the delivered product differs from the actual order.
・Buttons are missing.
・Other reasons

If the conditions fall within the scope, please contact us through the official LINE chat.

We will respond through the 'Return Guarantee Support'.
Please contact us with your details through the official LINE chat.

① Your name
② Order number (as listed in the order confirmation email)
③ Product name
④ Product label number as listed on the package
⑤ Details of your inquiry

Please send images of 'suspected defective parts' and 'product with attached tags' after sending ①~⑤ through the talk screen.

※ If there is no product label, we may not be able to process the refund.
(There have been cases where products from other stores were inquired about as defective, so we ask for your cooperation as a preventive measure.)
※ We do not respond on weekends and holidays.
※ We will respond within two business days.
※ For initial defects and damages caused by us, we will bear the return shipping cost.

In cases where we refund due to out-of-stock or product defects, we will send two emails.

・【Cancellation Notification Email】
'Subject: Order number #~~ has been canceled'

・【Refund Notification Email】 'Subject: Refund Notice'

Regarding the refund method, it will be processed by deducting the amount from the billing amount of the payment method you used.
Please confirm the billing amount later.

It may take up to three weeks for the refund to be reflected, so we ask for your understanding.
※ If you used a debit card, please contact your card company.
※ Please confirm the result of the deduction on the billing date of the payment method you used.

If you paid with Paidy at a convenience store, please contact the form below.
https://cs.paidy.com/contact-us